Privacy policy


1. Introduction

This is the privacy statement (hereinafter referred to as the 'Privacy Statement') of Concertgebouw Brugge asbl, with registered office at 8000 Brugge, 't Zand 34, and with company number 0464.499.049 (hereinafter referred to as the 'Concertgebouw Brugge' or 'us').

2. The datacontroller

Concertgebouw Brugge vzw, located at 't Zand 34, Bruges, is the administrator of your personal data and as such is responsible for that data under the applicable data protection laws.  

Concertgebouw Brugge attaches great importance to your privacy. We are therefore acting in accordance with the Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter also referred to as the 'Regulation') and this Privacy Statement.

We care about our audience. As a Flemish Art Institution we strive to ensure quality customer service that meets the specific needs, wishes and interests of our customers. We therefore invite you to keep the details in your customer profile up to date via our website. That way we can keep you informed about what you think is important.

to my account

The purchase of the products and/or the use of the services of Concertgebouw Brugge, including Concertgebouw websites, constitutes your acquaintance with this Privacy Statement.

3. Legal bases of processing

Personal data are processed on the basis of Article 6.1. a) consent; b) necessary for the execution of an agreement; and f) necessary for the furtherance of our legitimate right to engage in business.

Insofar as the processing of personal data is always done on the basis of Article 6.1. a) consent, you always have the right to withdraw that given consent.

4. Purposes of processing

Personal data are processed

  • to enable the proper functioning of the website,
  • the analysis of visits,
  • the distribution of newsletters, brochures, magazines, servicemails and customer satisfaction surveys,
  • the maintenance of relations,
  • the processing of requests and orders for goods and services – including ticketing and room rental – and the associated processing and follow-up,
  • applications: applicants' personal data will only be used for recruitment and selection purposes and not for marketing purposes

5. What personal data do we process?

5.1 Personal data you share with us

When you order tickets and season tickets, request a room rental quote, register for newsletters, magazines or brochures, or apply for a job via, you will be asked to supply some personal details. After that registration, we may also request additional information to help us to provide a more personalised service. The processing of such data enables Concertgebouw Brugge to fulfil orders and to respond to requests or questions smoothly.  

When you contact us – by sending an email question, review or complaint, or by attending a Concertgebouw Brugge event, for example – we also register your contact details. 

Overview of the personal data processed by the Concertgebouw  

  • First and last name
  • Sex
  • Date of birth
  • Address
  • Telephone number
  • Email address
  • IP address
  • Photos and/or videos
  • Information about your activity on our websites
  • Other personal data you have provided, by creating a profile, or by mail, email or telephone correspondence, for example.

In case of job applicants, Concertgebouw Brugge processes this personal data in a secure database, including:

  • name
  • date of birth
  • email and postal address
  • telephone number
  • photo 
  • Details of the applicant's level of education and experience

5.2 Sharing with social networking sites

The social networking functions on Concertgebouw Brugge websites allow you to share information, such as articles. Concertgebouw Brugge websites may also contain social plug-ins, including those offered by Facebook, Twitter and Instagram, so that you can share information via these platforms. Because these plug-ins are operated by the social networks, the relevant social network’s privacy policy and terms and conditions of use apply. Concertgebouw Brugge has no control over the social networks’ management of these plug-ins. We encourage you to read their privacy policy and terms and conditions of use before using these plug-ins.

5.3 Cookies

This website uses cookies. A cookie is a small file that is sent by the website with certain pages and is stored by your browser. We only use cookies to facilitate the use of our online ticket sales and to make it possible for us to log in to our website. We also use Google Analytics cookies to consult anonymized usage statistics of this website.

You can disable cookies via your browser. Please note that certain functionalities of the website will no longer work.

6. How you can influence processing  

6.1 Right of access, correction, restriction, deletion, portability of data and objection, request for copy

You retain the right to access your personal details and to update them (or have them updated) if they are incorrect or incomplete. On the basis of Article 6.1 (e) or (f), you may object to the processing of personal data and have its processing restricted, including any profiling based on those stipulations. 

You also have the right to receive a copy of your personal data (and this in a structured, current and machine-readable form). 

6.2 Use of atmospheric images for marketing purposes

Atmospheric images of the audience may be made during performances. The Concertgebouw may use those images for marketing purposes. You can object to this by sending an email to prior to your Concertgebouw visit, or by mentioning your objection to the reception staff during your visit.

6.3 Restrictions on the use of personal data for marketing purposes

We would like to keep you informed as a customer or important contact and to this end we regularly send you information about our operations that may concern you, both on paper and electronically.

  • Newsletters: When you purchase a ticket, rent a room in the Concertgebouw, subscribe to a newsletter or are an important contact for the organisation and operation of Concertgebouw Brugge, you are automatically subscribed to our newsletters. You can adjust your preferences at the bottom of the newsletters and on your account page. At the bottom of each newsletter there is also a link. You can unsubscribe by simply clicking on it. You can also unsubscribe by contacting
  • Paper magazine: Every three months Concertgebouw Bruges sends you a paper magazine, based on your subscription to that magazine, your concert visit (up to three seasons ago) or when you are an important contact for the organisation and operation of Concertgebouw Brugge. You can unsubscribe from this by contacting
  • Season brochure: Each year Concertgebouw Bruges sends you a paper season brochure, based on your subscription to that brochure, your concert visit (up to three seasons ago) or when you are an important contact for the organisation and operation of Concertgebouw Brugge. You can unsubscribe from this by contacting

7. Storage of data

Personal data is stored in a highly secured data centre managed by the supplier of the used (ticketing / IT / planning / HR) system. Under no circumstances can this supplier make use of your personal data.

If you are no longer an active customer of Concertgebouw Brugge, then Concertgebouw Brugge will no longer use your data to send promotional material (newsletters, magazines, brochures). Concertgebouw Brugge will, even later, make sporadic use of your data (location, age) for statistical purposes. In addition, we may continue to keep certain records in order to comply with a legal obligation. However, you always have the right to remove these personal details.

In the case of applications, the personal data will be stored in the database of Concertgebouw Bruges for a period of 1 year after the application.

8. Data protection 

Concertgebouw Brugge provides appropriate technical security for all your personal data.  

9. Provision to third parties

We may provide the information you provide to us to third parties if this is necessary for the implementation of the purposes described above.

For example, we use the services of a third party:

  • taking care of the internet environment (web hosting)
  • the provision of IT infrastructure (including IT network ...)
  • the provision of ticketing (more particularly under point 10)
  • providing (and distributing) newsletters and invitations
  • the management of recruitment and selection
  • Concertgebouw Brugge will of course make the necessary arrangements with these parties (processors) to guarantee the security of your personal data.

Furthermore, we will not pass on the provided data to third parties, unless this is required by law or you explicitly consent to this. You have the right to withdraw this consent at any time, without prejudice to the lawfulness of the processing.

10. Ticket network

10.1 Decription ticket network

Concertgebouw Brugge belongs to a ticketing network. Customers’ personal data (contact details) are stored in this ticketing network. The following organisations also belong to this ticketing network: In&Uit Brugge (Brugge Plus vzw), KAAP, Symfonieorkest Vlaanderen, MAfestival, Musea Brugge, Cultuurcentrum Brugge, Concertgebouw Brugge, MOOOV, Uitloket Oostende, MuZee, CC De Grote Post, Toerisme Oostende, TaZ, CC Mechelen, Uit in Mechelen, Musea Mechelen, OC De Kleine Beer (Beernem), CC De Schakel (Waregem), CC De Brouckère (Torhout), GC De Groene Meersen (Zedelgem), Dienst Cultuur en Toerisme Zedelgem, Staf Versluys Centrum (Bredene), Internationale Taptoe Vlaanderen.

10.2 Why this ticket network

This network was set up under the leadership of Brugge Plus vzw so that member cultural organisations could combine forces in a shared command centre. This pooling of resources offers several benefits to the affiliated organisations. Thanks to the shared database, for instance, Concertgebouw Bruges and its partners can offer a smoother service to the buyers of tickets for jointly organised events. 

10.3 Sharing of contact details within the ticket network

Only the contact details are shared within this network. These contact details may, however, only be used by another organisation when ordering tickets for an event jointly organised by them and Concertgebouw Brugge. Concertgebouw Brugge has reached agreements with its ticketing network partners to ensure that they all take the necessary technical and organisational measures to protect these details.

11. Notifications and questions

If you have questions, comments or complaints about the use of your personal details, if you want to unsubscribe from the newsletter and/or brochures or magazines, if you do not want to be filmed or photographed during your visit to the Concertgebouw, or if you have any questions about Concertgebouw Brugge’s privacy policy, email us at

Finally, we also state that you always have the opportunity to lodge a complaint with the supervisory authorit

12. Changes to privacy policy

Concertgebouw Brugge reserves the right to change this privacy statement. Any such changes will be communicated via the Concertgebouw homepage, with a link to the updated version. At the bottom of this page you will always find the version number and date. Changes take effect automatically after publication.

Version 24.05.2018 v1

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