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Reimbursed tickets

Lost?

Purchased tickets will not be exchanged or reimbursed. For the printing of replacement tickets, or the printing of e-tickets on the evening of the performance we charge  € 1 per ticket. 

Exchange

Purchased tickets will not be exchanged or reimbursed. 

What if I buy tickets and the performance is cancelled due to COVID-19?
We have a smooth reimbursement process, which allows ticket buyers to request automatic reimbursement through their Concertgebouw website account. As an alternative to this, you will still be able to choose to donate the cost price of your tickets to our solidarity fund or to have that value converted into a voucher.

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